Refund policy

Made-to-order products

Proof of Wear products are made specifically for each order. Because of this, we generally do not accept returns or exchanges for reasons unrelated to a product defect or fulfillment error, including:

Ordering the wrong size or color
Changing your mind after placing or receiving an order
Personal preference regarding fit, style, or appearance
Accidental or duplicate purchases

Please review all product descriptions, color options, and size information carefully before ordering.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs showing the entire item and the problem
A photograph of the packing slip or shipping label, if requested

Depending on the circumstances, eligible claims will be resolved through a replacement or refund at no additional shipping cost.

Exchanges

We do not offer direct size, color, or product exchanges.

If an eligible item is damaged, defective, misprinted, or incorrect, we may replace it with the same item. Requests to substitute a different size, color, or design are not considered replacements and may require a new order.

Sizing

Customers are responsible for selecting the correct size. Product sizing can vary between adult, youth, toddler, infant, and headwear styles.

Please review the applicable size guide before ordering. We generally cannot provide a complimentary replacement or refund when the size received matches the size selected and shown in the order confirmation.

Order changes and cancellations

Because orders may enter production shortly after they are placed, changes and cancellations are not guaranteed. Once fulfillment has begun, we may be unable to change or cancel the order.

Unauthorized returns

Do not send an item back without contacting Proof of Wear and receiving return instructions.

Items sent to an address without prior authorization may not be received, identified, or refunded. Do not send returns directly to an address shown on the original shipping label unless we specifically instruct you to do so.

In many cases involving a damaged, defective, or misprinted item, a physical return may not be required.

Refunds

Approved refunds will be issued to the original payment method.

Original shipping charges are not refundable unless the order was damaged, defective, misprinted, incorrect, or otherwise eligible under applicable law.

Once a refund has been issued, the time required for it to appear in your account depends on your bank or payment provider.

Items returned by the carrier

If a package is returned because of an incomplete or incorrect address, refusal, failure to claim the package, or another issue attributable to the recipient, additional shipping charges may be required before the order can be reshipped.

Please contact us promptly if tracking shows that your package is being returned to sender.

Applicable consumer rights

Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.

Customers in jurisdictions that provide statutory cancellation, withdrawal, refund, repair, or replacement rights may exercise those rights according to the applicable requirements and deadlines.

Questions or claims

To request assistance, contact Proof of Wear through our Contact page and include your order number whenever possible.