Shipping policy
Made-to-order fulfillment
Proof of Wear products are made to order. Most orders are prepared for shipment within 2–5 business days. Fulfillment may take longer during product launches, holidays, periods of unusually high demand, or when an item is temporarily unavailable.
Shipping rates and delivery estimates
Shipping charges and available delivery methods are displayed at checkout based on the destination and contents of the order.
Most orders are prepared for shipment within 2–5 business days. Carrier transit time begins after fulfillment and varies by destination, shipping method, carrier delays, weather, holidays, and other circumstances outside our control.
Delivery estimates shown at checkout are estimates only and are not guaranteed delivery dates.
Tracking
When an order ships, tracking information will be sent to the email address provided at checkout.
Products within the same order may occasionally be fulfilled from different facilities or shipped separately. In that case, you may receive multiple packages and separate tracking numbers.
Shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us as soon as possible if an address needs to be corrected.
Address changes and order cancellations are not guaranteed once fulfillment begins, and a shipping address generally cannot be changed after an order has shipped. Additional shipping charges may apply when an order must be reshipped because of an incomplete or incorrect address.
International shipping
International shipping is not currently available through our online store.
We may offer international shipping in the future. When available, eligible destinations and shipping options will be shown at checkout.
Lost or delayed packages
If an order has not arrived within the estimated delivery window, contact us through our Contact page with your order number.
Claims for packages believed to be lost in transit must be reported within 30 days of the estimated delivery date. We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution.
Damaged, defective, or misprinted items
If an item arrives damaged, defective, or misprinted, contact us within 30 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs showing the item and the problem
Depending on the circumstances, eligible issues will be resolved through a replacement or refund at no additional shipping cost.
Questions
For questions about an order or shipment, contact Proof of Wear through our Contact page and include your order number whenever possible.